Personal Data Protection
918kisd Players

Introduction and Scope of This Policy

918kisd ("we", "platform" or "918kisd") operates an online casino platform under international licensing. This Privacy Policy applies to all players, visitors and users who access or use the 918kisd platform through our official website.

This policy explains in detail the types of information we collect, the purposes of collection, how we process and protect that data, the parties that may receive your data, and the rights you hold as a data subject. By registering an account or using 918kisd services, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy.

The 918kisd platform is intended for adult players aged 21 and above. We do not accept registrations from individuals below that age, and we do not knowingly collect personal information from minors.

Personal Information We Collect

In operating the 918kisd platform, we collect the following categories of information:

• Account Registration Information: full name, username, password (in encrypted form), email address, mobile phone number and date of birth for age verification purposes.
• Identity Verification Information: identity card number (MyKad) or a recognised identification document to meet licensing compliance requirements. These documents are handled at the highest level of security.
• Financial Information: e-wallet account details (Touch 'n Go, ShopeePay), bank account numbers for FPX transactions, or information related to DuitNow and cryptocurrency that you use for deposits and withdrawals.
• Platform Usage Data: betting history, transaction records, login activity, game preferences and usage times for the purpose of improving services.
• Technical Data: IP address, browser type, device type, operating system and log data collected automatically when you use our platform.
• Communications: messages you send to our customer support team via live chat or email, kept for reference and service quality improvement purposes.

Purposes of Data Collection and Processing

918kisd processes your personal information for the following legitimate and specific purposes:

• Creating and managing player accounts, including the identity and age verification process.
• Processing deposit and withdrawal transactions using your preferred payment method.
• Complying with international licensing requirements, including anti-money laundering (AML) and know your customer (KYC) obligations.
• Providing effective customer support via live chat and email in Malay and English.
• Sending account-related notifications, current promotions and relevant policy updates.
• Detecting and preventing fraud, platform abuse and activities that violate 918kisd's Terms and Conditions.
• Improving platform performance, user experience and overall service quality.
• Ensuring game integrity and fairness for all players on the 918kisd platform.

Sharing Information with Third Parties

918kisd does not sell or rent players' personal data to any third party. However, in certain circumstances, we may share your information with the following parties:

• Payment Service Providers: to process deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency. They are subject to strict confidentiality agreements.
• Game Software Suppliers: for technical verification and fair game auditing purposes. Only the minimum necessary data is shared.
• Regulatory Bodies and Law Enforcement: when required by law or a valid court order, we will disclose the necessary information to the relevant authorities.
• Technical Partners: cloud infrastructure providers and cybersecurity service providers that help us maintain platform stability and security.

Every third party we work with is subject to data protection agreements that require them to handle player information in accordance with standards set by 918kisd.

Data Storage, Security and Retention Period

918kisd applies strong technical and organisational security measures to protect players' personal information from unauthorised access, loss, destruction or accidental disclosure. These measures include:

• Data encryption in transit using 256-bit SSL/TLS protocols.
• Data encryption at the storage level for sensitive information such as identity and financial details.
• Role-based access controls, where only authorised staff may access player data.
• Continuous system monitoring to detect any suspicious activity or intrusion attempts.
• Regular security reviews and penetration testing by independent security experts.

Personal data will be retained for as long as a player's account is active and for the period required to meet legal obligations, resolve disputes and enforce our agreements. When data is no longer needed, it will be securely deleted or anonymised.

Cookies and Tracking Technologies

The 918kisd platform uses cookies and similar technologies to improve user experience, analyse usage patterns and maintain login session security. The types of cookies we use:

• Essential Cookies: required for basic platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: collect anonymous information about how players use the platform to help us improve our services.
• Preference Cookies: save player settings such as language and interface display for ease of use.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the 918kisd platform.

Your Rights as a Data Subject

As a 918kisd player, you have the following rights regarding your personal data:

• Right of Access: you may request a copy of the personal information we hold about you at any time.
• Right of Rectification: you may request that we correct any information in your account that is inaccurate or incomplete.
• Right of Erasure: in certain circumstances, you may request the deletion of your personal data, subject to legal obligations that require us to retain certain records.
• Right to Restrict Processing: you may request that we limit the processing of your data in specific situations while your query or complaint is being investigated.
• Right to Object: you may object to the processing of your data for certain purposes, particularly in relation to marketing communications.
• Right to Data Portability: you may request your personal data in a machine-readable format for transfer to another service provider.

To exercise any of the above rights, please contact the 918kisd customer support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable timeframe.

International Data Transfers

As 918kisd operates under an international licence, your personal information may be processed or stored on servers located outside Malaysia. In such cases, we ensure that all data transfers are protected by appropriate safeguard mechanisms, including data processing agreements that bind the receiving party to equivalent protection standards.

We also ensure that all technical partners and service providers involved in international data transfers comply with the security requirements set by 918kisd to keep the personal information of Malaysian players protected.

Changes to This Privacy Policy

918kisd reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When material changes occur, we will notify players via in-platform notifications or email to the registered address.

The "Updated" date at the top of this page reflects the latest version of the Privacy Policy. We encourage players to check this page periodically. Continued use of the 918kisd platform after changes take effect will be considered acceptance of the updated terms.

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding the 918kisd Privacy Policy or how we handle your personal data, please contact us via:

• Live Chat: available 24/7 directly within the 918kisd platform in Malay and English.
• Email: [email protected] — we aim to respond to all privacy-related enquiries promptly.

We take every privacy complaint seriously and will investigate and respond to each enquiry carefully and professionally.